Vintora
Free Express Shipping
We offer free express shipping on all products. Please note: you are not required to pay any additional fees to the courier.
Order Confirmation
Once your purchase is complete, a confirmation email will be sent to you within 1–2 minutes.
Please ensure your shipping address and identification details are correct to avoid any delivery issues.
Order Processing & Dispatch
Orders are typically processed and shipped on the same day or the next business day after payment is received.
During peak seasons or holidays, orders may be shipped within 2–3 business days.
Before dispatch, all items undergo a thorough quality check, including inspection of appearance, functionality, accessories, and packaging.
Your tracking number will be emailed to you within 48 hours on a business day.
Estimated Delivery Time
Delivery typically takes 3–7 business days after dispatch.
Please note that delivery times may be affected by external factors such as Covid-19 or local courier delays.
Order Tracking
You can track your order at any time using the following link:
🔗 t.17track.net/en#
Change of Address
If an incorrect address is provided or the parcel needs to be redirected, a £13.50 address change fee may apply.
Customer Support
For any inquiries regarding your order, please contact us at 📧 support@vintora.uk
We want you to be fully satisfied with your purchase. If for any reason you are not, you may return the item within 14 days from the date your order was delivered.
Return Options:
Exchange for another item
Credit for future purchases
Full refund to your original payment method
Return Costs:
Customers are responsible for return shipping costs
A 15% restocking fee will apply
To request a return, please email us at 📧 support@vintora.uk
Before proceeding, ensure the following conditions are met:
The item must be returned in its original packaging
All original materials (e.g., plastic sleeves, display boxes, tags) must be included
We are not responsible for returns until they arrive at our warehouse
We strongly recommend using a trackable shipping method and purchasing insurance
Before shipment: You may cancel your order free of charge. Please contact our support team to confirm the order status.
After shipment: If the order is already on its way, cancellations will incur:
Both outbound and return shipping costs
A 15% restocking fee
We process most orders within 1–3 business days, so we recommend contacting us as soon as possible if you wish to cancel.
Shipping Method: Express Delivery(Royal Mail or Evri）
Customer Service Email: 📧 support@vintora.uk